This guide summarises what’s publicly known about Falcon-Care, a Blackburn-based domiciliary home-care agency, for families considering it for a relative. Everything below is sourced from the Care Quality Commission’s profile page for Falcon-Care. Read the source for full detail.
The basics
- Service type: Home-care service (visits people in their own homes — not a residential care home)
- Provider: White Falcon 11 Ltd
- Registered office: Suite 11, The Saturn Centre, Greenbank Technology Park, Challenge Way, Blackburn, Lancashire, BB1 5QB
- Telephone: (01254) 957117
- Area covered: Blackburn, Darwen, Accrington, Oswaldtwistle, Great Harwood, Rishton, Clitheroe, Burnley, Padiham, Nelson, Brierfield, Rossendale and surrounding parts of East Lancashire
CQC rating, at a glance
| Domain | Rating |
|---|---|
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
All five inspection domains rated Good — a consistent baseline. Source: Falcon-Care CQC profile.
When the rating was set
- Latest full inspection: 30 January 2018
- Report published: 6 March 2018
- Latest review: 6 July 2023 — CQC reviewed available information and found no evidence the rating needed reassessment at that stage
A practical point: the Good rating is based on an inspection now several years old. CQC’s later review confirmed the rating remains valid in their judgement, but no fresh full inspection has been published. Families considering the service should ask the agency directly what has changed since 2018 — particularly whether the registered manager, ownership, or visit volume has materially shifted.
What kind of care they provide
Falcon-Care is registered to provide:
- Personal care
- Treatment of disease, disorder or injury
And to care for:
- Adults over 65
- Adults under 65
- Children (0–18)
- People with dementia
- People with eating disorders
- People with learning disabilities
- People with physical disabilities
- People with sensory impairments
- People with substance misuse problems
That’s a wide remit — meaning the agency works with a variety of needs rather than specialising in one population. For families with a complex situation (e.g. dementia + physical disability), it’s worth asking specifically about staff training and continuity for that combination.
Who runs it
- Registered Manager: Miss Samantha Jo Pilkington
- Nominated Individual: Miss Sumaiya Ismail Patel
Both are publicly named in CQC’s records (link above). The registered manager is the person legally accountable for day-to-day quality at the service.
What inspectors found in 2018 (and what to ask about today)
The published inspection notes Falcon-Care delivers care that staff are described as kind and caring by clients and relatives.
Because the rating dates from 2018, it’s worth asking the agency how their care planning and review process works today:
“How do you write and review each person’s care plan, and how do you keep it centred on their individual needs and preferences as those change over time?”
A registered manager who answers that confidently — with specific examples — is signalling a service that’s responsive to the people it supports.
What this profile doesn’t tell you
A CQC profile is one input. It doesn’t tell you:
- What individual carers are like (the rating is for the service, not for each person)
- Whether visits this week are being delivered on time
- Whether records you’d want to see (visit logs, daily notes) are produced cleanly on request
- What happens when there’s a complaint or a missed visit
For all of these, you need direct contact with the agency and ideally a conversation with someone currently using the service.
How to use this guide
If you’re considering Falcon-Care for a relative:
- Read the CQC profile end-to-end
- Download the full 2018 inspection report PDF (links from the CQC page above) — note the publication date when reading
- Call the agency on (01254) 957117 and speak to the registered manager
- Ask the questions in our guide on knowing if a home carer attended a visit before agreeing to start
- Ask for the CQC inspector’s “Effective” and “Well-led” sections to be discussed openly — these are the two domains that predict family experience most reliably
If you have direct experience with this agency you’d like to share — positive, negative, or neutral — feel free to send it to john@homecarefamily.co.uk. Real family experience is what’s missing from CQC reports.
Related reading: how to read a CQC inspection report for families, what do CQC ratings mean, how to know if your home carer attended a visit.
All factual claims above are sourced from the public CQC profile for Falcon-Care. This guide is independent and not affiliated with Falcon-Care or its parent company. Corrections welcome at john@homecarefamily.co.uk.
Sources: