This guide summarises what’s publicly known about Majestic Care North West, a Burnley-based domiciliary home-care agency covering Burnley and Pendle, for families considering it for a relative. Sources are linked at the end.
The basics
- Service type: Home-care service (visits people in their own homes)
- Provider: Majestic Care Northwest Ltd
- Registered office: Office 3, Business First Centre, Empire Way, Burnley, BB12 6HH
- Telephone: (01282) 450043
- Areas covered: Burnley and Pendle
- Services offered: Personal care, domestic support, meal preparation, shopping
CQC rating
- Overall: Good
- Latest full inspection: 31 January 2018 (report published 23 February 2018)
- Most recent re-assessment: published March 2026 — the “Caring” domain was reviewed and confirmed as remaining Good, with CQC noting that “people were supported and treated with dignity and respect, and involved as partners in their care”
Source: Majestic Care North West CQC profile.
A practical point: the overall rating dates from 2018, but unlike many smaller providers Majestic Care has had at least one domain re-assessed in 2026 — that’s a useful signal that CQC has had recent contact with the service. The “Caring” domain holding as Good in March 2026 is the most current public quality signal available.
Who runs it
- Registered Manager: Mrs Tracie Rebekah Scholes
- Nominated Individual: Mr Alan Cooper
Both are publicly named in CQC’s records (link above).
What inspectors said
CQC’s most recent published assessment (March 2026) on the Caring domain confirms the service supports people with dignity, respect, and involvement in their care. That’s a positive signal of the agency’s approach.
The full set of five domain ratings (Safe, Effective, Caring, Responsive, Well-led) still rests on the 2018 inspection. For families this means the Caring rating is current but the other four are older — worth asking about the others directly when speaking to the agency.
What’s worth asking
Given the rating profile, specific questions for the registered manager:
“The ‘Caring’ domain was confirmed as Good in March 2026 — that’s reassuring. Can you tell me how the ‘Safe’ and ‘Well-led’ domains look today, given the 2018 inspection is now several years old? What systems do you have for visit attendance, medication management, and staff supervision?”
A manager who can speak to all five domains confidently and concretely is a signal of a well-led service.
How to use this guide
If you’re considering Majestic Care North West for a relative:
- Read the CQC profile including the most recent assessment notes
- Call the agency on (01282) 450043 and speak to the registered manager
- Ask the questions in our guide on knowing if a home carer attended a visit before agreeing to start
- Ask specifically about the gap between the 2018 inspection and the March 2026 Caring re-assessment — what changed in that window
What this profile doesn’t tell you
A CQC profile is one input. It doesn’t tell you:
- What individual carers are like
- Whether visits this week are being delivered on time
- The full picture across all five domains in 2026 (only Caring is recently re-assessed)
- Whether the agency uses electronic visit monitoring that can be shared with families
For all these you need direct contact and ideally a conversation with someone currently using the service.
Related reading: how to read a CQC inspection report for families, what do CQC ratings mean, how CQC inspects home care.
All factual claims above are sourced from the public CQC profile for Majestic Care North West. This guide is independent and not affiliated with Majestic Care Northwest Ltd. Corrections welcome at john@homecarefamily.co.uk.
Sources: