All guides
Grouped by topic. New guides added regularly.
Disputes and evidence
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Charged for home care visits that didn't happen — what UK families can do
A UK practical guide for families and council clients who are being charged for home-care visits that didn't happen as agreed — what to query, who to escalate to, and what your rights are.
6 min read
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How to evidence a disputed home care visit — what UK families and councils accept
When a home-care visit is disputed, the family who can produce records wins the argument. Here's what counts as evidence under UK rules, what councils and the Ombudsman actually accept, and how to escalate when records are missing.
7 min read